Frequently Asked Questions
Instant Download PDFs
​
How do the instant download PDFs work?
All Instant Download PDF lesson plans are delivered by email. Once your purchase is complete, you’ll receive an email containing a download link to your files. Please make sure to check your spam or junk folder if it doesn’t appear straight away.
When will I receive my PDF download?
Immediately after purchase. As soon as payment is completed, the download email is sent.
Can I use the PDFs on my phone or tablet?
Yes. All PDFs can be viewed on phones, tablets, laptops, or printed if you prefer training with a hard copy.
Can I print the PDFs?
They’re designed to work both digitally and as printed training notes.
I didn’t receive my download email, what should I do?
First, check your spam or junk folder. If it’s not there, please contact us and we’ll resend the download link.
Printed Training Books & Shipping
Do you still sell printed training books?
Yes. We offer a range of printed agility training books alongside our digital resources.
How long does UK shipping take?
UK orders typically arrive within 5–7 business days.
How long does international shipping take?
International delivery times vary by destination. Orders within Europe usually arrive within 7–14 business days, while delivery to the rest of the world can take up to 30 days in some cases. Customs processing and local postal services may occasionally cause delays beyond our control.
Do you ship worldwide?
Yes, we ship printed books internationally.
Will I receive tracking for my order? Tracking is available as an optional add-on at checkout, and we strongly recommend choosing tracked shipping, especially for international orders. Standard (untracked) shipping is available, but once an untracked parcel leaves the UK, we have limited visibility on its progress.
My book hasn’t arrived yet—what should I do?
If your order is outside the expected delivery timeframe, please get in touch and we’ll help where we can.
Are the printed books suitable for outdoor training?
Our printed books are splash-proof and designed for real training use, so they’ll cope well with damp grass, muddy hands, and day-to-day handling. They’re not designed to be left outside permanently or exposed to the elements all year round.
Coaching Club (General Questions)
What is the Coaching Club?
The Coaching Club is an online agility coaching programme designed to help you make real progress with your training through clear, structured feedback.
Is the Coaching Club suitable for all levels?
Yes. The Coaching Club is aimed at handlers who enjoy working hard, keeping things simple, and focusing on one thing at a time. Whether you’re building foundations or refining higher-level skills, the coaching is adapted to you and your dog.
What is the 90-second video rule?
Coaching Club video submissions should be no longer than 90 seconds, but this does not have to be one continuous clip. You’re welcome to submit several short clips combined into one video, as long as they are all focused on the same training theme or skill. This helps keep feedback clear, focused, and useful.
Where can I find full details about the Coaching Club?
You’ll find full information about how the Coaching Club works, what’s included, and whether it’s right for you on the Coaching Club page.
Training & Content
What equipment do I need for your training resources?
Most resources are designed for training at home, in the garden, or in small spaces, using minimal equipment. Any specific requirements are clearly explained in each product description.
Are the training resources suitable for all dog breeds and different agility organisations?
Yes. The principles and exercises apply across breeds, and can be adapted to suit your dog’s speed, size, and experience.
Are these resources suitable for beginners?
Many resources are beginner-friendly, while others are more advanced. Each product description explains who the content is best suited for.
Orders & Support
Can I get a refund on digital products?
Due to the nature of instant digital downloads, refunds are not available once a PDF has been downloaded. If you’re unsure whether a product is right for you, feel free to ask before purchasing.
Who creates the training resources?
All content is created by international agility competitor, coach, and judge Lee Gibson, based on years of real-world training and competition experience.
How can I contact you if I have a question?
If you can’t find what you’re looking for here, please get in touch and we’ll be happy to help.